Peter Hottum

Peter Hottum

Activities

Peter Hottum is General Manager of the Karlsruhe Digital Service Research & Innovation Hub (KSRI) at the Karlsruhe Institute of Technology (KIT), where he leads key initiatives in digital service innovation and innovation transfer. He is also co-managing director of KIT Innovation gGmbH.

His work focuses on fostering digital collaboration between academia, industry, and public sector organizations, particularly in the areas of service innovation, process optimization, and business development.

With a strong background in leading cross-functional teams, Peter has been instrumental in advancing strategic projects at KIT and beyond, while continuously promoting cooperation among local businesses, research institutions, and public entities.
In his current role, Peter is responsible for enhancing the impact of digital service ecosystems, ensuring the successful implementation of innovation-driven solutions for diverse stakeholders. 

 

Research Interests

  • Digital Service Systems and Value Co-Creation
  • Service Analytics and Data Mining
  • Customer Contribution Management (CCM)
  • Service Science, Management and Engineering (SSME)

 

Teaching

Peter has supervised numerous theses and seminars and has taught in various lectures and exercises at KIT and HECTOR School of Engineering and Management (the Technology Business School of KIT):

  • Service Innovation (lecture and exercise - KIT and HECTOR SCHOOL)
  • Service Innovation in Practice (practical seminar - KIT)
  • Service Science Management and Engineering (seminar - KIT)

Curriculum Vitae

Peter graduated in Information Engineering and Management at the Universität Karlsruhe (TH). During his studies he gained project experience in service and industrial companies, like IBM (Global Business Services, Munich), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Woerth) and Siemens (Power Transmission and Distribution, Shanghai). 

Peter has co-authored numerous peer-reviewed publications in respected journals such as Journal of Service Management Research, Service Science and Service Industries Journal. His research has been presented at leading conferences, including the International Conference on Exploring Service Science and the Hawaii International Conference on System Sciences.

In addition, Peter spent time as a visiting scholar at San José State University in California, working with international experts in the field of service innovation. He continues to promote interdisciplinary research and the integration of service science with emerging digital technologies.

Publications


Book Chapters
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag
Service Co-creation
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261–296, Springer-Verlag
Netzwerke und Allianzen
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Innovation Patterns and Barriers
Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C.
2012. Methods in Service Innovation: Current Trends and Future Perspectives. Ed.: W. Ganz, 13–26, Fraunhofer Verlag
Journal Articles
Value Creation in the Information Economy: The Triad of AI, Service, and Human Work
Roth, A.; Benz, C.; Wilga, M.; Hottum, P.; Langes, B.; Lewandowski, T.; Nägele, R.; Peters, C.; Satzger, G.
2024. Journal of Service Management Research
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Maintaining Consistent Customer Experience in Service System Networks
Kwan, S. K.; Hottum, P.
2014. Service Science, 6 (2), 136–147. doi:10.1287/serv.2014.0069
The Dynamics of Service Productivity and Value Creation: A Service Life Cycle Perspective
Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B.
2013. The Service Industries Journal : Special Issue: Productivity of Services NextGen - Beyond Output/Input, 33 (3-4), 366–377. doi:10.1080/02642069.2013.747518
Customer Integration in Service Innovation: An Exploratory Study
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25–33. doi:10.4067/S0718-27242013000400003
Innovating for and with your service customers : An assessment of the current practice of collaborative service innovation in Germany
Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G.
2010. Procedia, 2 (4), 6503–6515. doi:10.1016/j.sbspro.2010.04.060
Conference Papers
Towards Designing an Assistant for Semi-Automatic EMS Dispatching
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa
Towards a Customer-Oriented Queuing in Service Incident Management
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing. doi:10.1007/978-3-319-28697-6_33
Service science textbooks: Opportunities of an interdisciplinary approach
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer-Verlag. doi:10.1007/978-3-319-32689-4_57
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Towards a Framework of Influence Factors for Value Co-creation in Service Systems
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer-Verlag. doi:10.1007/978-3-319-14980-6_1
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings Ed.: H. Nóvoa, 253–263, Springer-Verlag. doi:10.1007/978-3-319-14980-6_20
Service networks in the area of E-mobility
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE
The Integration Quality Gap in Service System Networks
Kwan, S.; Hottum, P.
2014. INFORMS Annual Meeting, San Francisco, California/USA, November 9-12, 2014
Increase Accuracy of Service Costing using Customer Involvement : An Application Scenario based on Service System Analytics
Seiringer, W.; Hottum, P.; Cardoso, J.
2013. SIG SVC 2013 Workshop, Delivering and Managing Services in "Systems of Service Systems", Milano, Italy, 15th December 2013
Maintaining Consistent Customer Experience in Service System Networks
Kwan, S. K.; Hottum, P.
2013. Proceedings of the 2013 Naples Forum on Service, Napoli, Italy, 18-21 June 2013
Service Productivity - Measuring and Improving the Value created through Services
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Moving from B2X to B2X2Y value propositions in service system networks
Kwan, S. K.; Hottum, P.; Kieliszewski, C. A.
2012. 1st International Conference on Human Side of Service Engineering (HSSE 2012), San Franciso, USA, July 20 - July 25, 2012
Productivity Measurement in Complex Service Systems - A White Paper on (lm-)Possibilities
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Barriers to Service Innovation - Perspectives from Research and Practice
Lorenz, R.; Burger, T.; Hottum, P.
2012. 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), 11.-13.6.2012, Sanur, Bali, 710–717, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMIT.2012.6225894
Steigerung der Dienstleistungsproduktivität durch Service Management: Optimaler Einsatz der Ressourcen und Auswirkungen auf die Dienstleistungsarbeit
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
Service productivity in the context of the service life cycle
Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B.
2011. Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany. Ed.: Walter Ganz, Fraunhofer Verlag
Capturing and measuring quality and productivity in healthcare service systems
Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R.
2011. Productivity of services NextGen: beyond output/input. Conference proceedings RESER 2011, Hamburg, Germany, September 8-9, 2011. Ed.: W. Ganz, 1 CD-Rom, Fraunhofer Verlag
Managing Service Innovation: Empirical Evidence from Practitioners on Use and Utility of Structured Methods and Tools
Wegener, S.; Neus, A.; Schulteß, P.
2009. 2009 RESER Conference papers. Budapest, Hungary, 24-25 September, 14 S., reser.net
Conference Proceedings
Proceedings of the KSS Research Workshop: A Selection of Talks and Presentations on Designing the Digital Transformation
Hottum, P.; Jochem, P.; Maleshkova, M.; Morana, S.; Reuter-Oppermann, M.; Stryja, C. (Eds.)
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000104369
Exploring Service Science : 9th International Conference (IESS 2018), Karlsruhe, September 19-21, 2018
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer-Verlag. doi:10.1007/978-3-030-00713-3
Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016
Hottum, P.; Reuter-Oppermann, M.; Hall, M.; Maleshkova, M.; Jochem, P. (Eds.)
2017. Karlsruher Institut für Technologie (KIT)
Reports/Preprints
Ideas on Customer-oriented Queuing in Service Incident Management
Hottum, P.; Reuter, M.
2014. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000043433
Knowledge Intensive Services Procurement Strategy
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe (TH)
Presentations
Mathematische Verfahren zur Unterstützung der Rettungsdienstplanung
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“ (2017), Berlin, Germany, September 13–14, 2017
Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
Business Models for Electric Mobility Services : Development of a user focused framework
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Measuring Integration Service Quality Gap in a Service System Network
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
Towards a Customer-oriented Queuing in Service Incident Management
Hottum, P.; Reuter-Oppermann, M.
2014. International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014
Service Productivity : Measuring and Improving the Value created through Services
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
Productivity Measurement in Complex Service Systems : A White Paper on (Im-)Possibilities
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
Fundamentals of a productivity model for service systems
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Towards a Productivity-Oriented Model of Service Systems
Hottum, P.; Howahl, F.
2011. 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA, 30th June - 3rd July 2011
Service Innovation in theory versus practice : Are current normative process models helpful or harmful?
Neus, A.; Schulteß, P.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Service Innovation Labs : Capturing the Power of Experimentation
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010